Occasionally you or your system administrator may need to stop and then start the GeoMonEngine Windows service.  If you are unable to start the service try the following:

• Check application event viewer log and look for GeoMonEngine Entries

• If SQLite errors are in the application event viewer:

• Make sure the MonitoringDB.db3 file is not 0k in size or less than 10k.This would indicate an empty Database issue.If this is the case, re-install the engine or restore DB from a Backup.

• Check the folder permissions where the monitoringDB.db3 is located. Make sure the ‘system’ and ‘IIS_IUSRS’ groups have write permissions applied on the installation folder and MonitoringDB.db3 file.(The default location is C:\Program Files (x86)\GeoSystemsMonitor\GeoMonEngine)

• If the MonitoringDB.db3 is not in the default location of C:\Program Files (x86)\GeoSystemsMonitor\GeoMonEngine, the configuration file GeoMonEngine.exe.config needs to have parameter “DBPath” changed to reflect the correct database location.

• The configuration file for the GeoMonUI, config.json by default located in folder, C:\Program Files (x86)\GeoSystemsMonitor\GeoMonUI_4.x.x (ver number), also needs to have its “install_location” parameter changed if it is not in the default location - located at the bottom of the file.

• If .NET errors appear in application event viewer, you may need to repair the installation of .NET 3.5 or .NET 4.0.